Service Representative Customer Service Area in Lephalale, Dx:
Service Representative Customer Service Area – Lephalale, Dx
Eskom is seeking a Service Representative to provide efficient, personalized customer service to residential customers in the Lephalale area. In this role, you will be responsible for building customer relationships, maintaining data, executing service activities, and facilitating quotation, connection, and metering tasks.
Minimum Requirements:
Grade 12/NCV4/NSC3/N3 with languages, or a Diploma/Certificate in Low-voltage at NQF4 with 120 credits
2 years of basic understanding of electricity
Skills and Competencies:
Leadership: team player, motivating, coaching, mentoring, developing
Behavioral: integrity, honesty, trustworthiness, professionalism
Knowledge: customer service, marketing, business processes, Eskom business
Skills: relationship building, problem-solving, analytical, negotiation, communication
Key Responsibilities:
Build and maintain customer relationships and data
Execute generic service, vending, and prepaid activities
Facilitate quotation, connection, and conventional measurement tasks
This is an internal vacancy with a closing date of July 19, 2024. Eskom is committed to equality, employment equity, and diversity. Candidates with disabilities are encouraged to apply