Fly SA is expanding its customer support team and inviting motivated individuals to join us as call centre agents. As South Africa’s fast-growing regional airline, we pride ourselves on delivering warm, reliable service, and our front-line teams are essential to that promise. If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a purpose-driven airline, this role could be your next career move.
As a call centre agent at Fly SA you will be the first point of contact for customers across phone, email and chat. Your responsibilities will include handling bookings and enquiries, resolving passenger issues, providing accurate flight information, and coordinating with ground operations when needed. You will work with modern contact-centre tools and our internal systems to ensure every interaction is efficient, empathetic and solution-focused.
We’re looking for candidates who combine excellent communication skills with strong problem-solving abilities. Experience in customer service or call centre environments is preferred but not required — we value attitude and potential. Candidates must be fluent in English; additional languages (Afrikaans, isiXhosa or other local languages) are an advantage. You should be comfortable working shifts, including early mornings, evenings and weekends, and able to maintain composure under pressure.
Fly SA offers structured training to set you up for success, covering reservation systems, company policies, and service standards. You’ll join a supportive team culture that encourages learning and internal progression. Benefits include competitive pay, performance bonuses, staff travel perks, and access to development programs. For successful long-term performers, we prioritise internal promotion into supervisory and operations roles.
Working with us means contributing to a service that connects communities and supports tourism and business across the region. If you’re customer-focused, reliable, and eager to learn, you’ll fit right in. We celebrate diversity and are committed to fair hiring; we welcome applications from all qualified candidates.
To apply, please submit your CV and a short cover letter explaining why you’re suited for a call centre role at Fly SA. Include any relevant experience with customer-facing roles, computer systems, or language skills. Shortlisted applicants will be invited to a skills assessment and interview.
Join Fly SA and help us make travel simple, safe and welcoming for every passenger. Ready to take off with us? Send your application today