Closing Date
2026/07/31
Reference Number
CLO260717-2
Job Title Learner: CSC
Job Type: Learnership
DepartmentCustomer Service CentreNumber of Positions 18
Location – Town / CityRoodepoort
Location – ProvinceGauteng
Location – Country South Africa
Required Education Level
Grade 12 | National Certificate Job Category Customer Service
Job Advert Summary
Clover is seeking new talent to join our Call Centre Learnership Programme. Successful applicants will spend the duration of the learnership at Clover’s Customer Service Centre offices in Constantia Park, Roodepoort, while also attending the prescribed training classes. Upon successful completion of the programme, learners will obtain an NQF qualification and gain valuable experience in a world-class call centre environment.
Requirements
Grade 12 or equivalent NQF Level 4 qualification.
Grade 12/Matric completed within the past five years (2021–2025).
A minimum average of 55% for English and Mathematics or Mathematical Literacy.
Advanced computer literacy.
Currently unemployed.
Applicants must not have participated in a learnership programme before.
Competencies
Proactive and action orientated
Acts with honesty and consistency
Maintains high standards
Interpersonal effectiveness
Commitment and motivation
Collaborate with others to achieve a common objective
Customer orientated
Communicates effectively
Ability to apply numerical principles
Duties and Responsibilities
Provide a high level customer service
Handle all inbound and outbound interactions
Resolve queries and complaints via the relevant stakeholders
Capture and confirm customer orders
Capture orders accurately and on time according to the daily call list
Inform customers of account on hold
Confirm customer orders as per standard operations procedures
Inform relevant stakeholders of issues pertaining to their orders
Sell Clover and Principal products as per customer ranging
Offer new or additional products (describe features and special offers)
Promote teamwork and cooperation
Assist team members to obtain team results
Share the responsibility to get the job done
Support team values
Participate in team meetings
Take responsibility for visual management of information