Branch Administrator Job at Ampath Laboratories – Cedar Admin Hub (Fourways)
is seeking a Branch Administrator (x3 positions) to join the Cedar Admin Hub in Fourways. This permanent opportunity is ideal for detail-oriented, organised, and service-driven individuals who want to contribute to a high-performing healthcare environment within the pharmaceutical and medical diagnostics sector.Jobs
Job Overview
Job Title: Branch Administrator
Company: Ampath Laboratories
Location: Cedar Admin Hub, Fourways
Job Type: Permanent
Positions Available: 3
Industry: Pharmaceutical / Healthcare / Medical Diagnostics
Salary: Market Related
Reference Number: B270509
Working Hours: 45 hours per week (7-day operational coverage)Jobs
Multiple job posting
About the Role
The Branch Administrator plays a key operational support role within the laboratory and Care Centre environment. This position ensures that daily administrative, patient-facing, and laboratory coordination tasks are completed accurately, efficiently, and on time.Scientific Equipment
You will support both clinical and operational workflows by maintaining data accuracy, improving service delivery, and ensuring smooth coordination between patients, healthcare professionals, and laboratory teams.
This role is central to maintaining service quality, operational efficiency, and a positive patient experience.
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Key Responsibilities
Administrative Operations
Capture and manage patient and laboratory data accurately
Maintain organised records and documentation systems
Prepare reports, correspondence, and internal documentation
Ensure timely flow of information across departments
Patient & Care Centre Support
Welcome and assist patients professionally and empathetically
Guide patients through requisition forms and service processes
Log patient details into laboratory systems
Conduct benefits checks and respond to general enquiries
Handle billing queries and account-related assistance
Financial Processing
Process card and cash payments accurately
Generate pro forma invoices when required
Ensure compliance with financial and administrative procedures
Laboratory Coordination
Receive and verify specimens against test requests
Label, batch, and prepare specimens for processing
Ensure proper documentation and tracking of samples
Support timely dispatch of laboratory results to clinicians
Operational Excellence
Identify and resolve routine operational issues
Escalate complex problems where necessary
Support continuous improvement of branch processes
Maintain confidentiality and data integrity at all times
Minimum Requirements
Grade 12 (Matric) is essential
0–4 years’ experience in administration (healthcare experience advantageous)
Exposure to pathology or laboratory environments is beneficial but not mandatory
Skills and Competencies
Strong attention to detail and accuracy
Excellent organisational and time management skills
Professional communication (written and verbal)
Ability to follow procedures and quality standards
Competence in MS Office and administrative systems
Strong interpersonal and customer service skills
Ability to handle confidential information responsibly
Problem-solving mindset with proactive escalation ability
Role Impact
The Branch Administrator ensures the smooth functioning of daily operations by:
Improving patient experience through efficient service delivery
Supporting laboratory accuracy and reducing processing delays
Enhancing operational workflow between departments
Enabling clinicians and managers to focus on healthcare delivery
Strengthening accountability and consistency across the branch
Every task performed contributes directly to the reliability and quality of healthcare services delivered to patients.
Employment Equity Statement
is committed to diversity, inclusion, and equal opportunity employment. Applications from candidates across all backgrounds are encouraged, with a strong focus on creating an inclusive workplace that reflects the communities served.