e-Rele Learnership Programme 2026/27
South Africa (Nationwide)
learnership
Academy
About the role
About e-Rele
e-Rele is a South African on-demand service marketplace connecting customers with vetted, local service providers across 18+ categories, including plumbing, electrical, cleaning, beauty, personal care, and Venthub (anonymous listening services).
About the Learnership
We are offering an exciting 12-month Learnership Programme for 50 unemployed youth. This programme combines theoretical learning with practical workplace experience, giving you the skills and qualifications needed to build a career in the service industry.
This is an “earn-while-you-learn” opportunity. You will gain a nationally recognised qualification while gaining real-world experience.
What you will learn
– Customer Service 101: communication, active listening, problem-solving
– Platform Training: using the e-Rele app, booking systems, payment handling
– Service Delivery: understanding service categories (plumbing, electrical, cleaning, beauty, Venthub)
– Digital Literacy: CRM systems, communication tools
– Conflict Resolution: handling complaints and disputes
– Workplace Integration: on-the-job training and live support
What we offer
– Stipend: R3,000 per month
– Nationally recognised NQF Level 4 and 5 qualification
– Real-world experience in a fast-growing tech company
– Mentorship and ongoing professional development
How to apply
1. Prepare your documents:
– Certified copy of your South African ID
– Certified copy of your Matric certificate (or equivalent)
– An updated CV
– Proof of residence (not older than 3 months)
Important dates
– Applications open: 10 August 2026
– Closing date: 30 September 2026
– Interviews: September 2026
– Programme start: 01 October 2026
Responsibilities
– Attend all theoretical and practical training sessions
– Provide high-level customer service via inbound and outbound interactions
– Resolve customer queries and complaints
– Capture and confirm customer orders accurately
– Communicate effectively with relevant stakeholders
– Promote e-Rele’s services and products
– Work independently and as part of a team
– Complete all assessments and portfolio requirements
Requirements
– South African citizen with a valid ID
– Between 18 and 35 years old
– Matric (Grade 12) or equivalent NQF Level 4 qualification
– Currently unemployed
– Able to commit to the full 12-month programme
– Fluent in English (additional languages are an advantage)
– Computer literacy, strong communication skills, and a passion for customer service
– Clear criminal record and no participation in a previous learnership programme
Salary
R3,000 – R3,000 / month