Fidelity Services Group is seeking a dedicated and detail-oriented Query Clerk to join our team in Polokwane, Limpopo. This is a permanent position that offers an exciting opportunity to contribute to our operations while ensuring high standards of service delivery. The closing date for applications is 27 September 2024, so we encourage interested candidates to apply promptly.

Job Responsibilities

As a Query Clerk, you will be responsible for managing and resolving customer inquiries efficiently. Your key responsibilities will include:

• Handling Customer Queries: Respond to and resolve customer inquiries via phone, email, or in person, ensuring a high level of customer satisfaction.
• Data Management: Maintain accurate records of customer interactions and transactions in our database.
• Collaboration: Work closely with other departments to facilitate effective communication and resolution of issues.
• Reporting: Prepare reports on customer feedback and issues for management review.
• Administrative Support: Assist with various administrative tasks as required to support the branch’s operations.

Qualifications

To be successful in this role, candidates must meet the following qualifications:

• Educational Background: A minimum of Grade 12 or an equivalent NQF Level 4 Certificate.
• Computer Literacy: Proficiency in MS Office applications, particularly Word, Excel, and Outlook.
• Communication Skills: Excellent verbal and written communication skills; bilingualism is an advantage.
• Interpersonal Skills: Strong interaction skills to effectively engage with customers and colleagues.

Personal Attributes

The ideal candidate will possess the following personal attributes:

• Attention to Detail: Ability to manage multiple tasks while maintaining accuracy.
• Problem-Solving Skills: Capable of identifying issues and developing effective solutions.
• Team Player: Willingness to collaborate with others and contribute positively to the team environment.
• Adaptability: Flexibility to handle changes in workload and priorities.

Application Process

If you are passionate about providing exceptional customer service and meet the qualifications listed above, we would love to hear from you. Please submit your application by the closing date of 27 September 2024. Ensure that your resume highlights your relevant experience and skills that make you a suitable candidate for this position. Join Fidelity Services Group today and be part of a dynamic team committed to excellence in service delivery! We look forward to receiving your application.

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