Client Service and Claims Officers Location: Various Labour Centres across South Africa
Salary: R255,450 per annum
Positions Available: 28 (Client Service Officers: 19, Claims Officers: 9)
Job Description
The Department of Employment and Labour is seeking motivated individuals to fill the positions of Client Service Officers and Claims Officers. These roles are essential in providing support and services related to Unemployment Insurance Fund (UIF) benefits.
Key Responsibilities
Client Service Officer:
- Screen and process applications for UIF benefits.
- Register payment continuation forms.
- Provide administrative support and customer service.
Claims Officer:
- Receive and assess UIF claims in accordance with Standard Operating Procedures.
- Register employers and verify employee declarations.
- Execute payments for approved claims and handle related inquiries.
Requirements
- Education: Grade 12 (National Senior Certificate) or equivalent.
- Experience: No prior experience is required for Client Service Officers; 0-6 months for Claims Officers.
- Knowledge: Understanding of the Unemployment Insurance Act, Public Financial Management Act, and customer care principles.
- Skills: Strong communication (verbal and written), computer literacy, analytical skills, and conflict management.
Application Process
Interested candidates should submit their applications, including a completed Z83 form and a comprehensive CV, to the relevant Chief Director as specified below. Applications must be submitted by 06 September 2024 at 16:00 for walk-in and by midnight for online submissions.
For Client Service Officers:
- Ficksburg Labour Centre: HR 4/4/8/899
- Harrismith Labour Centre: HR 4/4/8/900
- Kroonstad Labour Centre: HR 4/4/8/901
- Petrusburg Labour Centre: HR 4/4/8/902
- Phuthaditjhaba Labour Centre: HR 4/4/8/903
- Zastron Labour Centre: HR 4/4/8/904
- Sasolburg Labour Centre: HR 4/4/8/905
For Claims Officers:
- Kempton Park: HR 4/4/4/08/01
- Mamelodi: HR 4/4/4/08/02
- Boksburg: HR 4/4/4/08/03
- Provincial Office Gauteng: HR 4/4/4/08/04
- Durban: HR 4/4/5/05
- Klerksdorp: HR 4/4/08/09
- Mafikeng: HR 4/4/08/10
- Mmabatho: HR 4/4/08/11
- Mpumalanga (Standerton): HR 4/4/7/13
Contact Information
For inquiries, please contact the following:
- Ficksburg: Ms. M Mabuda-Raudzingana, (051) 505 6276
- Harrismith: Ms. T Mvelase, (058) 623 2977
- Kroonstad: Mr. S Malope, (056) 215 1812
- Petrusburg: Mr. D Namane, (053) 574 0932
- Phuthaditjhaba: Mr. A Kutuka, (058) 7130 373
- Zastron: Mr. C Van Niekerk, (051) 673 1471
- Sasolburg: Ms. M Lelope, (016) 970 3200
Additional Information
The Department aims to promote equity through the filling of these posts, aligning with its Employment Equity plan. All applications must be submitted in PDF format, and only